Worldwide- Shipping & Returns

SHIPPING POLICY

 

SHIPPING

Once your order has been processed and shipped, you will receive a confirmation e-mail. Once your entire order has been dispatched, we will e-mail you a shipping confirmation with the tracking number. It will be shipped via DHL express / FEDEX / UPS.

All our products ship from Israel to the destination of your choice around the globe. Your package will be delivered to the address you specified within two to seven business days depending on your location.

CUSTOMS

The prices on website include shipping but not include Vat or other duties which may apply.

Customs may apply on the order depending on the shipping country and location. BY ANABELLE is not liable of additional costs related to customs that may occur. We recommend you contact your local customs authority to determine a landed cost price prior to completing your purchase.
For further information on customs, send us an email to info@byanabelle.com

 

RETURNS POLICY

You have the right to withdraw from the purchase agreement you entered into within 14 calendar days from the day you receive the goods, or evidence to that fact, without giving any reason. 

shipping for returns will be charged – Please note that the shipping fees may vary depending on the shipping country.

For further information on returns and exchanges, send us an email to info@byanabelle.com

SALE ITEMS / SAMPLES cannot be refunded or exchanged.

Returns must be communicated in writing; a template for the return of goods can be found in this Site, but its use is not mandatory. The goods must be returned within 14 calendar days from the date of cancellation. Refunds are to be paid no later than 14 calendar days after the actual return of the goods, or evidence to that fact. ANABELLE TSITSIN LTD. is not obligated to issue any refunds if the goods are received later than 14 calendar days from the written communication of the cancellation of an order.

The goods must be sent to:

ANABELLE TSITSIN LTD.

Rothschild Boulevard 74, 6578517

Tel Aviv, Israel

A BY ANABELLE will not accept returns for any items that have been worn or exposed to damaging elements and will be determined with sole discretion by A BY ANABELLE. Returns that are soiled or damaged through wear and tear may not be accepted for a refund. Should an item be received by you in a damaged state, we ask you to contact us immediately. We strongly recommend that products are checked thoroughly before they are tried on or any tags or packing are disposed of.

All shoes should be tried on a carpeted surface and kept in protective dust bags provided until you are certain you are keeping them.

The original A BY ANABELLE shoe box is considered a part of the product and shoes returned without it may be sent back to the customer.

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU). If you are located outside the EU, you will be required to pay additional taxes and duties on exchanged items.

The customer is responsible for paying for shipping costs for returning any item/s using a trackable shipping method. All shipping costs are non-refundable.

If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund.

All undamaged correctly returned products will be credited to the original purchaser’s account, excluding delivery charges.

While we are unable to exchange items for alternative styles and colors, we can assist by ensuring a smooth return and full refund, and will then assist with placing a new order for the preferred item. 

 

Any questions please email us at info@byanabelle.com

Thank you, 

BY ANABELLE team.